General Terms & Conditions – Privacy Policy

GENERAL TERMS & CONDITIONS

Our main concern is to quote the terms governing the rights and obligations of KRITIKOSWOOD to all of you visiting our website and online store as well as your own rights and obligations as well as your best service in the search and acquisition of the products you wish to buy from our online store. The site kritikoswood-shop.gr offers its services under the following terms of use, which visitors / users are required to read carefully and to visit / use their pages / services only if they accept them completely. Use implies acceptance of these terms. These Terms of Use may change at any time and without notice, so please check these terms frequently, as the continued use of the Site implies acceptance of any changes thereto. The Code of Conduct for E-Commerce can be found here: Gov.-Code of Ethics-for-Electronic-Trade.pdf

 

PRIVACY POLICY

For Kritikoswood company, the protection of our customers’ personal data is of paramount importance. That is why we take appropriate steps to protect the personal data we process and to ensure that the processing of personal data is always in accordance with the obligations laid down by the legal framework. To begin our conciliation between us, a prerequisite is the disclosure by you of some of your personal information. When you place an order, we will ask for your full name / business name, your e-mail address, your address / billing address, the address where the products will be shipped if it differs from the previous one, telephone number, etc.

The General Data Protection Regulation (GDPR) is the new regulatory framework of the European Union (EU) in the area under consideration. The purpose of the law is to lay down the conditions for the processing of personal data to protect the rights and freedoms of natural persons, in particular the right to the protection of personal data. KRITIKOSWOOD fully complies with the requirements of the General Data Protection Regulation. The collection of personal data is for strictly defined purposes, related to our business activity. The legal basis of the processing is your consent, which is obtained after your detailed information. In addition, we may process the data in order to perform the contract between us or to comply with our legal obligation or for the purposes of our legitimate interests that are primarily relevant to our business activity. This data is not disclosed to third parties other than the company that provides CRM services, maintenance of our website and shipping company, which takes over the deliveries of our products and requires us to take all necessary technical and organizational measures to protect them. The CPC provides for enhanced rights for natural persons (data subjects) and in particular the right to information about the data we have and how we process them, the right to correct them or to update them, delete them if we do not keep them specific, legitimate and stated purpose, the right to object to their processing and the right to be portable. You may address your requests to prod2@kritikoswood.gr and we will meet your requests within one month, unless the satisfaction of your rights is almost impossible for us. In this case, we will immediately inform you of the reasons. We are at your disposal for any queries or clarifications by email at prod2@kritikoswood.gr

Kritikoswood may at any time change these data protection provisions in order to adapt them to future extensions or other modifications to the website or individual services.

This Privacy Statement covers the conditions for collecting and managing personal information of visitors / users from www.kritikoswood-shop.gr. Under any circumstances, including the case of negligence, www.kritikoswood-shop.gr is not responsible for any kind of damage suffered by its user, which he makes on his own initiative and in the knowledge of these terms.

 

 

AMENDMENTS/MODIFICATIONS

The texts published on the website may contain technical inaccuracies or typographical errors. Changes are added periodically to the information provided through this web site. KRITIKOSWOOD may improve and / or modify the products described on the Site at any time.

 

SECURITY

The credit card details are not stored in the company’s storage media during the transaction but are recorded directly in a secure environment of the partner company (EUROBANK) that has undertaken the routing of the cards. During the online payment, the user is transferred to an encrypted SSL secure login page belonging exclusively to the selected Eurobank which fully undertakes the payment and notifies KRITIKOSWOOD when it is completed

All transactions you make through www.kritikoswood-shop.gr are governed by International and European Law, which regulates issues related to electronic commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.

 

WITHRETURN AND CANCELLATION OF ORDERS

 

Within 24 hours of the order being made, the customer may request cancellation by sending a message to KRITIKOSWOOD’s e-order management department: prod2@kritikoswood.gr. Within this time limit, the order will be canceled.

After the order has been delivered, the customer has the right to return the products, exactly in the state they received, including the packaging materials, by sending a statement within 14 calendar days of delivery to: KRITIKOSWOOD, 11th klm Thebes-Chalkis, P.O Box. 1216, Prefecture of Viotia, PC 32200 or via e-mail at prod2@kritikoswood.gr

The shipping costs for the return of the products are borne by the customer. Return products must be accompanied by the original invoice or proof of payment. Within 14 days of receipt of the products and provided they have not been damaged, KRITIKOSWOOD will return to the customer the amount of the returned products using the same payment method that the customer used for the original transaction (unless the customer has agreed explicitly something different). If the returned product has been damaged by Customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics, and operation of the products, KRITIKOSWOOD will not accept the withdrawal request.

If a product is defective or does not fully satisfy you please contact us, within 24 hours of receipt, by e-mail along with a photo at prod2@kritikoswood.gr. The customer service will record your problem and, if required, will inform you of the product return process. Especially in the event of a defect in the product we sell you can (a) repair it without your charge or replace it with another unless this is impossible or requires disproportionate costs; (b) request a reduction in price; and (c) withdraw, except in the case of a minor factual defect.

The above obligations do not exist if the defect is caused by you, or by force majeure in the strict or broad sense. An Independent Authority to which you can apply for an out-of-court settlement of your dispute is the Consumer Ombudsman (144, Alexandras Avenue, 114 71, Athens, tel. 2106460862). You also have the option of resolving consumer disputes resulting from e-sales contracts of our products by using registered ADR entities in the Registry in accordance with Joint Ministerial Decision 70330/2015. For the online link to the online consumer dispute resolution platform (ODR platform), click here https://webgate.ec.europa.eu/odr/

 

 

COOKIES

Cookies are small text files that contain information that is sent from the management software of kritikoswood-shop.gr and stored on the hard drive of each user-visitor. Sending cookies is performed when you visit kritikoswood-shop.gr. These may include the type of server that each visitor user uses, the type of computer, its operating system, online service providers, and other information of this kind. KRITIKOSWOOD may collect user identification data from its website using corresponding technologies such as cookies. They are used to facilitate your access to the use of certain KRITIKOSWOOD services and / or pages for statistical purposes and to determine the areas that are useful or popular. You can set up your web browser in such a way that it either alerts you to the use of cookies in certain services or does not allow the acceptance of cookies in any way. If you visit or use these services and pages and do not wish to use cookies for your recognition, you may not have access to these services further.